Business Process Outsourcing
RTG has to its credit the ability to take complete control of your non-core business activities so that you can focus on your core competencies.
Our cost-effective approach combined with deep domain knowledge ensures that you accomplish operational excellence and productivity, and reduce costs by delivering quality-driven reporting practices.
Our cumulative years of experience in IT, re-engineering, project and operations management will help to fuel your business dreams.
Want to generate interest in your product or service offerings through telemarketing? RTG can come to your rescue. We have advanced outbound call centre specialists in place at our delivery centre that has successfully managed to support top IT clients in their marketing and promotional activities. Our services have included lead generation, appointment setting and product promotions which minimize your operational expenses substantially.
Competencies
Continuously updating business knowledge of our BPO team at regular intervals for introducing new BPO services
Use of latest CRM software packages to address various customer issues
Helpline for Customer Service & Sales Support
Documenting Customer Complaint & Handling
Benefits
- Usage of CRM packages for services such as increasing revenues, enhancing customer services and minimizing costs
- Leveraging various customer contact channels involving telephone, e-mail, chat and web services to effectively support customer queries
- Adoption of latest technology system that replaces conventional ACD system to better manage and assess customer chats, calls, e-mails etc.
- Tap into new target segments using our customer acquisition services